Manual Handling

Manual Handling is about more than just lifting something heavy as lifting affects more than just your back. The course is designed to provide participants with the theoretical knowledge to conduct all manual handling activities in a manner that will prevent injury.

Objectives
Section 1
- State specific duties of the employer
- Define Manual Handling
- Explain its importance
- Understand the human and financial consequences of injury

Section 2
- Relate to the anatomy and biomechanics of the spine
- State common injuries associated with manual handling
- Define fitness and flexibility
- Describe what good posture is
- Explain what ergonomics involves

Section 3
- List the principles of manual handling
- Assess loads
- Conduct risk assessments using TILE
- Explain Manual Handling Safety Guidelines

Sections

1. Welcome, Introduction and specific employer duties relating to manual handling.
2. Anatomy and Biomechanics
3. Principles of Manual Handlinge.

Slips Trips and Falls

Slips, trips and falls are the second highest cause of workplace injuries. This course is designed to provide participants with the information needed to identify and evaluate the areas where Slips, Trips and Falls can occur in the workplace.

Sections
1. Introduction
2. Legislation & Law
                - Understand Legislation and Law under the Health and Welfare at Work Act 2005
                - Carry out Risk Assessments (Employer)
                - Understand employer duties related to Slips, Trips and Falls in the workplace
3. Level Changes & Stairs
4. Liquids & Cleaning
5. Surfaces, Mats & Rugs

Office Health and Safety

Designed for office workers our Office Health and Safety course covers general workplace safety as well as ergonomics, manual handling and slips, trips and hazards in the workplace.

Sections
1. Ergonomics
                - Spinal Anatomy
                - What is Ergonomics?
                - Why an ergonomically correct workstation is important
                - Common injuries & symptoms associated with poor ergonomics
                - Making workstations ergonomically safe
                - VDU Safety
                - VDU Regulations
                - RSI
2. Manual Handling
3. Slips, Trips & Hazards

Fire Safety

This course is designed to help you to identify and reduce the risks from fire in the workplace. At the end of this course participants will be able to identify and report fire hazards in the workplace.

Sections
1. Introduction to The Safety, Health and Welfare at Work Act 2005
2. Fire Prevention
3. Fire Detection and Warning
4. Fire Extinguishers
5. Emergency Escape and Fire Fighting.

First Aid

This course is specifically designed for those who require a basis in First Aid. It is designed to assist participants in the treatment of minor accident/incident injuries and lifesaving skills. This is not a substitute for the in depth, practical and theoretical examination of the role/responsibilities of the first aider.

Sections
1. Introduction to First Aid
2. Bite Wounds
3. Bruises and Burns
4. Choking
5. Different Bleeding Wounds
6. Electric Shock
7. Nosebleed
8. Puncture Wounds
9. Stroke
10. Heart Attack

General Health and Safety.

This course is designed to provide the participants with the knowledge of their own responsibilities with regard to Health & Safety in the workplace.

Sections
 1. Health and Safety Authority
2. Employers Duties
3. Employees Duties
4. First Aid
5. Fire and Emergency Evacuation
6. Safety with Electricity
7. Control of Substances Hazardous to Health
8. Drugs and Alcohol Policy

Food Hygiene

The course is designed to deliver basic food safety skills required to staff before they handle food on any premises.

Sections
Level 1
1. Food Legislation
2. Food Contamination
3. Personal Hygiene
4. Cleaning and Disinfection

Level 2
1. HACCP
2. Allergen

Knife Safety

 Knives are potentially lethal weapons if put into the hands of someone who is not aware of the hazards associated with using them. This course is designed to equip participants with the skills to enable them to recognise the potential hazards associated with using knives in the workplace.

Sections
1. Hazards
2. Knife Selection
3. Sharpening Knives
4. Safe Handling and Carrying
5. Personal Protective Equipment (PPE)

Entrepreneurial Skills

Entrepreneurial skills are not just important for business owners or founders. Our course shows how employees can be entrepreneurial in the workplace, exploring areas such as What is Entrepreneurship, How to become more entrepreneurial and how it can be applied in the workplace.

Objectives
On completion of this module participants will be aware of what being entrepreneurial means and how to bring an entrepreneurial attitude to work. You will appreciate the skills involved in being an entrepreneur and how they can be applied in the work situation.

Sections
1. Defining Entrepreneurship
2. How Do You Become More Entrepreneurial?
3. Entrepreneurial Skills
4. The Challenges of Becoming an Entrepreneurial Employee
5. Your Entrepreneurial Action

Conflict Resolution

This course is designed to improve the communication, listening and influencing skills of the participants, to introduce conflict management strategies, methods for handling difficult people and to explore methods of handling conflict.

 Objectives
- Recognising workplace conflict - knowing the 'signs' and 'symptoms' to look out for. What causes Conflict?
- Responding to workplace conflict - aware of your responsibilities as a Manager is responding to it.
- Resolving workplace conflict - have practical tips for resolving, including how to handle difficult conversations.

Sections
1. What is Conflict Resolution?
2. How to Deal with Conflict
3. Handling Difficult Conversations
4. The Role of Mediation

Communication Skills

After this course, participants will understand the advantages of assertive behaviour, take steps towards assertiveness, and learn to be effective communicators.

Objectives
- Determine your own preferred communication style
- Use this information to develop and improve how you communicate
- Identify and respond appropriately to other people’s communication
- Apply appropriate communication models
- Overcome the most common barriers to successful communication

Sections
1. Introduction to Communication
2. Communication Styles
3. Communicating by Email
4. Communicating on the Telephone

Stress Management

This course helps participants to define the concept of stress and to recognise its personal and organisational cost.

Objective
-The aim of this e-learning module is to help you increase your awareness of stress, your ability to recognise and manage stress on a personal level, and to understand stress in a work context.

Sections
1. Stress Potential
2. Stress Triggers and how to manage your own Triggers
3. Work Related Stress and its impact on Performance
4. Techniques and Tools for Managing Stress Effectively

Time Management

The time management course will enable participants to plan and use their working time more effectively. It explores how to focus on identifying clearly defined goals and results.

Objectives
- Understand what time management is
- Recognise the benefits of good time management
- Identify the activities that waste your time
- Understand a range of tools for managing you time more ffectively
- Develop a time management improvement plan

Sections
1. What is time management?
2. Benefits of good time management
3. Monitoring how you currently manage your time
4. Identifying and dealing with time sealers
5. Planning the use of your time
6. Tools to help you plan and manage your time better

Effective Planning and Organising

Effective Planning and Organising are critical to business success. Our Planning and Organising prepares staff to be more efficient, effective and productive in the work place. This course covers areas from planning to review, prioritising and budget managing and monitoring.

Objectives
- Understand how to plan and manage resources more effectively.
- Know how to develop daily, weekly and monthly results driven plans.
- know how to work with teams and plan team projects.
- Understand how to manage work activities within budget and cost guidelines. 

Sections
1. Why Planning and Organising is Important.
2. What is Planning and Organising.
3. Defining Objectives or Outcomes.
4. Breaking Down the Tasks that have to be Completed.
5. Identifying and Prioritising Risk Factors.
6. Putting Tasks in Sequence.
7. Identify Resources Required.
8. Developing a Resource Plan.
9. Developing and Managing Budgets.
10. Monitoring Budgets.

Effective Problem Solving

Effective Problem Solving explores how to apply innovation and creativity in a structured manner to solve problems and challenges that staff face during your workday. This course explores areas of Problem Diagnosis, Root Cause Analysis, Solutions generation and Reviewing and Decision Making.

Objectives
- Diagnose potential and actual problems.
- Demonstrate the ability to identify the root causes of problems.
- Use creative problem solving techniques to generate multiple solutions.
- Evaluate alternative solutions and select the best ones based on available data.

Sections
1. Introduction
2. Problem Diagnosis
3. Root Cause Analysis
4. Solutions Generation
5. Solutions Evaluation
6. Decision Making

Introduction to Project Management

Project management is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.

Objectives
- Understand how to plan and manage resources more effectively.
- Know how to develop daily, weekly and monthly results driven plans.
- Know how to work with teams and plan team projects.
- Understand how to manage work activities within budget and cost guidelines. 

Sections
1. Introduction
2. The Stages of Project Planning
3. Setting Objectives
4. Planning Tools
5. Managing Projects

Customer Service Excellence

This course gives participants the knowledge, skills and confidence to be able to deliver excellent customer care and to sell proactively. Our customer service course is suitable for those who are currently working in customer service or want to join customer service as a profession.

Objectives
- Understand what excellent customer service is.
- Know why it is important in a business.
- Explore the factors that constitute excellent customer service.
- Know what you can do to ensure that you and your colleagues deliver exceptional service consistently.
- Understand some of the important language of excellent customer service.

Sections
1. Introduction to Customer Service
2. What are the benefits of delivering excellent Customer Service?
3. What does excellent Customer Service involve?
4. Managing to deliver excellent Customer Service

Customer Service

Designed for customer facing staff, this course provides your staff with the tools to deliver high quality customer experience, achieved by constructing and maintaining effective relationships with every customer.

Objectives
- No matter what the size of your company, good customer service needs to be at the heart of your business model if you wish to be successful.
- It is important to provide good customer service to all types of customers, including potential, new and existing customers.

Sections
1. Introduction
2. Elements of a Quality Service
3. Moments of Truth
4. Customer Perceptions, Wants & Needs
5. 1st Impressions
6. Effective Communications
7. Turning Challenging Situations into Opportunities

Superior Guest Excellence Part 1

 Superior Guest Excellence is a Hospitality specific customer service programme which highlights and encourages the behaviours and attitudes required for excellent guest service and highlights the power of the individual in creating Superior Guest Excellence moments and experiences within the hospitality environment.

Objectives
- To learn that the guest experience is a never ending journey and the importance of first impressions.
- To learn that positive behaviours, positive attitudes and being yourself are key in delivering guest service.
- To learn from real examples of key moments that impact on the guest’s journey.
- The impact of your own knowledge on enhancing the quality of the guest experience.

Sections
1. The Guest Journey & First Impressions
2. Emotions & Positivity
3. Make a Difference / WOW Moments
4. Show What You Know - Enhancing the Guest Experience

Superior Guest Excellence Part 2

Objectives
- To know the value of teamwork in delivering Guest Excellence.
- To learn from real examples of Superior Guest Excellence moments.
- To learn that memories are what the guest takes home with them when they leave.
- To understand the power of the individual in creating memorable guest experiences.

Sections
1. Sharing the Journey - The Value of Your Team
2. Superior Guest Excellence Moments
3. Lasting Memories
4. The Power of 'You'.